outlet.dk

Terms and Conditions

Definitions

Partners of agreement
"Buyer" is used about the physical person who shops on this webshop and the one who by sending a order to American Sports Outlet makes a request to buy and get delivered certain products.

"American Sports Outlet" is used in the following terms both as the phycical and the legal person who when sending the order confirmation accepts the Buyers order and is selling the ordered goods, and about the homepage on which the goods is presented and ordered.

"All contracts are made under Danish Sale of Goods Act"

Product information

On American Sports Outlet’s webshop is information on the products most important features written, for more information or information on already written features please contact American Sports Outlet via email outlet@outlet.dk

Prices

All prices are day prices based on Danish kroner’s and only available on the day of order. Price changes can happen due to change of exchange values.

American Sports Outlet uses the Danish National Banks mid values when exchanging the money into local currencies.

All prices include Danish tax on 25% covering all taxes within the EC member countries.
Prices for countries outside EC do not include Danish taxes and these have to be payed locally.
None of the prices includes freight. Freight charges depend on delivery country, payment method and volume of products.

Ordering

The presentation of the goods along with the price is not a committed offer but just a encouragement to do a purchase.

The buyers order on products from American Sports Outlet is not a binding commitment but an offer for American Sports Outlet to buy the products on the written terms and prices.

A binding commitment between the Buyer and American Sports Outlet is made when American Sports Outlet is sending a order confirmation from the Buyers given offer.

Payment

The card information you give when buying with credit card is sent directly to PBS (The Banks Payment Service) in a encrypted format (SSL) which only you and PBS can see. There will therefore not be anyone else who can see or save any information about you. The amount from the purchase will be drawn from the credit card upon shipment from American Sports Outlet.

If the payment is done by bank wire the money to one of American Sports Outlets Bank Account the products is shipped upon arrival of the money.

Warranty

American Sports Outlet does according to Danish Law (Danish Sale of Goods Act) provide two years warranty from invoice date on fabrication- and material faults. The warranty does not cover any faults or worn-down caused directly or indirectly by wrong use, poor maintenance, violence or unauthorized interference.

Warranty claims on faulty products should be given to American Sports Outlet by the Buyer within reasonable time from day of notice. If not will the customer loose the right to make the warranty claim. Should the claim be made within two months from the day the fault was noticed it will be considered as within reasonable time. The Buyer is obligated to show and prove the fault upon request from American Sports Outlet.

The buyer should use the National Postal Service (low priority package) – no alternative distributors, when making a warranty claim. This will enable track & trace should the package get lost during shipment. The Buyer should ship the product securely packed and with a copy of the invoice. The Buyer should make note that the buyer want to make a warranty claim. We will refund reasonable freight costs when the Buyer is shipping the goods back for a warranty claim should the claim be rightful.

Note – we will not accept shipments made on COD or any other such shipments.

When the Buyer wish to use the right to make a warranty claim, the product should be shipped to our address:

American Sports Outlet ApS
Telegrafvej 5, Stuen
2750 Ballerup
Denmark

 

Information on options for alternative dispute resolution
If you wish to complain about a product or service purchased from us, you may apply for dispute resolution with:
Center for Klageløsning (Centre for Complaint Resolution) under the Danish Competition and Consumer Authority Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can file a complaint via www.forbrug.dk
You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here - http://ec.europa.eu/odr
When filing a complaint, you must state our email address xx@yy.dk” (give your own company email address)
Information on options for alternative dispute resolution
If you wish to complain about a product or service purchased from us, you may apply for dispute resolution with:
Center for Klageløsning (Centre for Complaint Resolution) under the Danish Competition and Consumer Authority Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can file a complaint via www.forbrug.dk
You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident outside Denmark, in another EU member state. File your complaint here - http://ec.europa.eu/odr
When filing a complaint, you must state our email address outlet@outlet.dk - We always recommend to contact us directly if you have any complaints.

Risk of getting lost and damaged

From the time where the ordered products are given to the freight company does American Sports Outlet carry the risk of the product getting lost or being damaged. First at the time of delivery does the Buyer carry the risk of any damage to the product.

Responsibility and warranty

American Sports Outlet is not responsible of any compensation direct or indirect loss caused by products coming late to the Buyer or any faults to the goods, when the delay or faults is caused by Buyer or reasons which is outside American Sports Outlet’s control “ Force Majeure”.

American Sports Outlet does not give any individual warranties on the ordered products and Buyer only gets the warranty that manufactures gives to the Buyer.

Right to Withdraw

If the Buyer informs American Sports Outlet that Buyer regrets the purchase within 14 days after delivery, American Sports Outlet will pay back the cost of the goods to the Customer.

This is done by transferring the money back on the payment which the Buyer did when ordering the product. After the products has been returned, controlled and it’s within the rules of Withdrawing from a purchase. It can take up to 28 days before the Buyer can see the money back on its account depending on type of credit card. If payment has been made by bank wire the Buyer will be forced to pay all expanses put on American Sports Outlet for wirering the money back.

When the right to withdraw is used the Buyer must pay all expenses of returning the product. The right to withdraw can only be used when the product is in same condition and amount as delivered. The buyer will lose the right to withdraw if the buyer have used the product is such way that the product will lose it sales value.

The buyer should use the National Postal Service (low priority package) – no alternative distributors, when using the right to withdraw. This will enable track & trace should the package get lost during shipment. The Buyer should ship the product securely packed and with a copy of the invoice. The Buyer should make note that the Buyer want to use right to withdraw and want to get the value of the product payed back.  The Buyer must pay all expenses of returning the product.

Note – we will not accept shipments made on COD or any other such shipments.

The Right to Withdrawn applies to all private customers who purchase standard products over the Internet – but do not apply to special produced products, special deliveries of non standard products, products bought from one of our physical shops or products sold to companies.

When the Buyer wish to use the right to withdraw, the product should be shipped to our address:

American Sports Outlet ApS
Telegrafvej 5, Stuen
2750 Ballerup
Danmark

Right to exchange products

When buying products for Christmas presents in November and December American Sports Outlet gives an extended right to exchange the product until January 14th. We do not pay back the money for the product outside the standard 14 days the Buyer has to withdraw. The Buyer should note in the comment field that the product is to be used as a Christmas present.

Misuse

Any misuse of American Sports Outlet will provide notification to local legal offices.

Privacy Policy:

Cookies

A cookie is the term used when the user stores (on the user’s hard disk) information about the users behavior. This will allow a webpage to recognize the user when visiting the webpage again.

The cookie do not store any personal information but rather information regarding the users behavior on the website. Example: a saved username for login to a certain part of a website. The cookie is stored on the user’s hard disk along with other cached files. A cookie is in short a text file which is being sent to your browser from a website and then stored locally on your hard disk. The web browser can be configured to inform the user when a cookie is received or to shut down any cookies.

The only purpose of the cookie is to recognize your computer. Technically can cookies be divided into two different types; one is called “session cookies” and is used to control what you have added to the shopping cart while still navigating the website. “Session cookies” will not be stored on your computer but will be deleted when you shut your webbrowser down.

The other type of cookies is called ” permanent cookie” and is saved as a text file on your computer for approx. 1 month. The “permanent cookie” helps the websites server to recognize your computer the next time you visit the website.

We are at www.outlet.dk using the following cookies with the purpose of optimizing the webshop and functionalities to ensure your visit is easy and enjoyable every.

Cookie description

You always have the opportunity of deleting the cookies from your computer. If you want to do so go to Internet Explorer -> Functions -> Internet options -> Delete cookies.

Log Statistics

Log statistics is used on www.outlet.dk to collect information in our system such as amount of visitors, were they come from, from which part of the webshop they’ll be leaving etc. The sole purpose of log statistics on www.outlet.dk is to optimize the webshop and its functionalities.

Your Personal Information

You would have to register the following personal information when wanting to make an order via our webshop:

  • name
  • address
  • phonenumber
  • email-address

We make registration on your personal information with the sole purpose of deliver the ordered products to your.

The personal information is registered at American Sports Outlet and is saved for 5 years before getting deleted. When we register the personal information we ensure you’ll be informed and have to accept the exact information being collected and why.

The CEO of American Sports Outlet has access to the information registered on you.

We do not save or transmit the personal information encrypted. Nor do we sell any personal information given on www.outlet.dk to third parties or register any sensitive personal information.

As registered with American Sports Outlet, do you always have the legal right to make your objection against this registration. You also have the right to get information to know which personal information is stored on you. This is your right according to the Danish privacy Policy Law and all contact on this subject should be made to American Sports Outlet via email: support@outlet.dk

e-maerket
Telegrafvej 5, Stuen
2750 Ballerup
Denmark

VAT-ID: DK-27771602
Phone: +4570267050